Common purchase queries answered
Orders and Shipping
If you have a last-minute order or timed event delivery, contact us via WhatsApp.
While we can’t guarantee every request, we’ll always try to help where it’s practical.
Next-working-day delivery — DPD
£5.99, or free on orders of £60 or more. Available across most of the UK. Orders placed before 1pm are dispatched the same working day; orders after 1pm are dispatched the next working day. Courier delays and postcode restrictions may affect delivery. The options available for your address appear at checkout.
Same-day local delivery
£11.99, or free on orders of £200 or more. For South Essex and surrounding areas (SS, CM and RM postcodes only). Coverage is checked using your postcode at checkout.
Order before 1pm for same-day delivery where available. Orders after 1pm are delivered the next working day. For a specific event deadline, confirm availability with us on WhatsApp before ordering.
Free-delivery thresholds are based on the qualifying order value after discounts. Check the final delivery charge at checkout.
We offer same-day delivery for selected local postcodes and next-working-day delivery across most of the UK.
Delivery options and availability will be shown at checkout.
If you have an urgent order or event deadline, contact us via WhatsApp and we’ll do our best to help if it’s viable.
You can check out as a guest or create an account during checkout.
You can also register through the My Account page. An account lets you view order history, save addresses and check out faster.
Please make sure your shipping details are correct before placing your order.
If you need to make a change after ordering, contact us as soon as possible — once an order has been dispatched, we may not be able to amend it.
Once your order has been dispatched, you’ll receive an email with tracking details where available.
For same-day or local deliveries, updates may be provided directly by our delivery team.
No — we do not store card details.
All payments are processed securely through our payment providers.
We are not currently VAT registered, so VAT is not charged at checkout.
If this changes in the future, VAT will be clearly shown on all applicable orders.
We currently ship within the UK only.
Delivery options include same-day delivery in selected areas and next-day delivery nationwide.
We aim to ship orders in one delivery where possible.
Larger or mixed orders may arrive in multiple parcels, but you’ll be notified if this happens.
Decorators and event stylists can order directly at the prices shown on our website; a trade account is not required.
For a larger job or a specific stock requirement, send us your product list, quantities, postcode and event date on WhatsApp. We can check availability and delivery options before you order.
Please contact us on WhatsApp before travelling to arrange any collection and confirm the address and time. Collection is by prior arrangement only.
If you need to swap an item
Returns and Exchanges
Due to the nature of our products, returns are only accepted on unused, unopened items.
If you wish to request a return, please contact us within 14 days of delivery.
Items must be returned in their original packaging and in resaleable condition.
Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
If we’ve sent the wrong item, please contact us as soon as possible with your order number and a photo.
We’ll arrange a replacement or refund once the issue is confirmed.
If your order arrives damaged, please notify us within 48 hours of delivery and include clear photos of:
The damaged item
The packaging
We’ll review the issue and arrange a replacement or refund where appropriate.
Returns must be authorised before being sent back.
Once approved, we’ll provide return instructions and the correct return address.
Unapproved returns may not be accepted.
You can contact us via:
Email
WhatsApp (for urgent queries)
We aim to respond as quickly as possible during business hours
Please contact us immediately if you’ve entered the wrong address.
If the order has not yet been dispatched, we may be able to update it.
Once dispatched, we cannot guarantee changes.
Orders can only be changed or cancelled before dispatch.
If your order has already been packed or dispatched, changes may not be possible.
At the moment, we do not offer pre-orders.
If an item is sold out, we recommend checking back soon or contacting us for stock updates.